An overview of data protection
General
This privacy policy provides an overview of the types of personal information we collect, why we collect it, how we process it, and what rights you have under applicable United Arab Emirates data protection legislation, including the UAE Federal Data Protection Law (PDPL). Personal data is any information that can identify you directly or indirectly.
Who is responsible for the data collection on this website?
Personal data collected on this website is processed by the website operator. The operator’s contact details can be found in the website’s legal notice.
How do we collect your data?
We collect your data in two ways:
When you provide it directly
Examples: submitting a contact form, signing up for a service, subscribing to a newsletter, or entering payment information.
Automatically through website technology
Technical data such as your browser type, operating system, device type, IP address, and time of access may be collected automatically when you visit the website.
What do we use your data for?
Your data is used for:
Ensuring website functionality and security
Improving website performance
Responding to inquiries
Managing user accounts or processing transactions
Analytics and statistical evaluations (where permitted)
What rights do you have regarding your data?
Under UAE PDPL, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Request restriction or objection to certain processing
Request data portability (where technically feasible)
You may contact us at any time using the information in the legal notice.
When visiting our website, anonymized statistical analysis of your usage may occur through cookies and analytics tools. These analyses are pseudonymized and do not personally identify you. You may opt out of analytics at any time.
Data protection
We handle your personal data confidentially and in accordance with the UAE Federal Data Protection Law, this privacy policy, and any other applicable regional free-zone data protection standards (e.g., DIFC or ADGM if relevant).
Please note that data transmitted online (e.g., via email) may be vulnerable to security risks. Full protection from unauthorized access cannot be guaranteed.
Notice concerning the party responsible for this website
The “Data Controller” responsible for deciding how and why your personal data is processed is the website operator. Details can be found in the website’s legal notice.
Revocation of your consent to the processing of your data
Where processing is based on your consent, you may withdraw consent at any time. Withdrawal does not affect the legality of prior processing.
Right to file complaints with regulatory authorities
If you believe your privacy rights have been violated, you may file a complaint with the UAE Data Office (the national data protection supervisory authority).
Right to data portability
You have the right to request your personal data in a structured, commonly used, machine-readable format and request transfer to another controller where technically feasible.
Encrypted payments on this website
If you provide payment information, we will process it to complete your transaction.
Payment operations (e.g., Visa/MasterCard) are conducted over encrypted SSL/TLS connections. Encrypted connections appear as “https://” with a lock icon in your browser.
Encrypted details cannot be read by third parties.
Information, correction, deletion
You may request access, correction, deletion, or restriction of your stored personal data at any time using the contact information provided in our legal notice.
Opposition to promotional emails
We prohibit using contact information published under legal notice obligations for sending unsolicited advertisements. We may take legal action against unsolicited commercial communication.
Cookies
Our website uses cookies to improve usability, performance, and security.
Session cookies are deleted automatically when you close your browser.
Persistent cookies remain on your device until deleted manually.
You may configure your browser to accept or reject cookies. Disabling cookies may limit website functionality.
Cookies required for website functionality are processed under our legitimate interest to maintain a secure and functional website. Analytics cookies are processed only with your prior consent, in accordance with UAE PDPL requirements.
Server log files
We automatically collect the following information:
Browser type and version
Operating system
Referrer URL
Hostname of the accessing device
Time of server request
IP address
These log files are necessary for website operation, security, and fraud prevention.
Contact form
If you submit a contact form, we collect the data you provide to respond to your inquiry.
Data is processed based on your consent. You may revoke consent at any time. Revocation does not affect the legality of prior processing.
We retain contact form data until you request deletion or the purpose of storage no longer applies.
Processing of data (customer and contract data)
We collect and process personal data necessary for establishing or fulfilling contractual relationships. This includes account creation, service access, or billing.
Customer data is deleted after fulfillment of the contract or termination of the business relationship unless legal retention requirements apply.
Data transmitted when entering into a contract with online shops or retailers
We share your personal data only with third parties required to fulfill your contract (e.g., delivery companies, payment processors).
We do not share your data for advertising purposes without your explicit consent.
Data transferred when signing up for services and digital content
Data is transmitted to third parties only as necessary for the performance of the service or digital content. No other sharing occurs without your consent.
Matomo (formerly Piwik)
Our website uses Matomo, an open-source analytics platform. Matomo uses cookies to analyze website usage.
Your IP address is anonymized before storage.
Matomo cookies remain on your device until deleted.
Data is processed under our legitimate interest to optimize website functionality and performance.
You can disable Matomo analytics at any time.
If you delete cookies, your opt-out cookie will also be removed and must be reactivated.
If you subscribe to our newsletter, we require a valid email address and confirmation that you are the owner of the email address provided.
Data is processed based on your consent. You may withdraw your consent at any time using the unsubscribe link found in each newsletter.
Newsletter registration data will be deleted when you unsubscribe.